Privacy Policy

Animactiva is owned by the company ANIMACTIVA – ACTIVIDADES DESPORTIVAS, LDA, with License No. 47/2011 – RNT (ITP) Nature Tourism Company recognized by the ICNF.

At Animactiva we respect your privacy, we care about your security and we believe in the need to protect the privacy of the personal information you share with us.

In this privacy policy we explain who we are, for what purposes we can use your data, how we collect it, how we keep it, with whom we share it, for how long we keep it, as well as the ways to contact us and exercise your rights.

Your data will be processed by ANIMACTIVA – ACTIVIDADES DESPORTIVAS, LDA legal entity nº 507953975, headquartered at Rua Zeca Afonso, Nº 13 – C, R/C Left, 6200-220 Covilhã, entity responsible for the processing of personal data in accordance with the General Data Protection Regulation.

For any question related to the processing of your personal data, you can contact us through the following means:

Contacts: (+351) 967896756 / (+351) 967896755 (call to national mobile network)

Morada: Rua Zeca Afonso, Nº 13 – C, R/C Esquerdo, 6200-220 Covilhã


Your data will be collected and processed by the website, under the responsibility of the legal person nº 507953975, Rua Zeca Afonso, Nº 13 – C, R/C Left, 6200-220 Covilhã, entity responsible for the processing of personal data in accordance with the General Data Protection Regulation. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter GDPR).

For any question related to the processing of your personal data, you can contact us through the following means:

Contacts: (+351) 967896756 / (+351) 967896755 (call to national mobile network)

Morada: Rua Zeca Afonso, Nº 13 – C, R/C Esquerdo, 6200-220 Covilhã


By providing their personal data, the user acknowledges and consents to their being processed in accordance with this Privacy Policy and with the rules and principles contained in the respective terms and conditions of the services used. To this extent, and with regard to the processing of personal data, the customer must read this Privacy and Cookies Policy. We inform you that, whenever necessary, we will change this Privacy and Cookies Policy without the need for any prior authorization.

This is any information, of any nature and regardless of its support, relating to a natural or legal person, directly or indirectly, identified or identifiable (data subject).

Your personal data will be collected and processed in the following situations:

If you complete your personal data and submit the constant Consent Form;

If you acquire and/or use the services of Animactiva, on the website

Some of the personal data are mandatory. will inform you of this obligation. The provision of incorrect or inaccurate data is the sole responsibility of the customer. The collection and processing of personal data by have the following purposes (i) Customer management, (ii) Marketing or Telemarketing, (iii) Definition of profiles and improvement of the browsing experience. Marketing or Telemarketing, may process the personal data collected to send the respective holder information about products and services sold by it. This processing of personal data will only be carried out with the express consent of the holder, given in particular at the time of registration on the website, when creating an online account through the website or, or when subscribing to our newsletter. If you consent, you will receive marketing communications via email, post, telephone and/or SMS. We may share the personal data collected with third parties that manage social networks, such as Facebook, for the purposes of carrying out marketing campaigns through social networks. Consent to the processing of personal data for the purposes of direct marketing can be revoked at any time by the holder. The personal data collected for this purpose will be kept for 2 years of inactivity. Definition of profiles, the website performs the definition of profiles based on the information that is collected and analyzed to identify your usage profile, allowing the website to improve its offer, plan its communication, sending personalized and adequate information to the profile of each client. The personal data collected will also be processed to respond to questions, suggestions or complaints submitted by the respective holder to

The personal data collected by the website may be hosted, shared and communicated to other companies. For Accommodation and hosting service, at, our provider of this service. With services we use to track, analyze or improve our customers’ experience: Facebook Ads, Facebook Pixel, Google Analytics, Google AdWords, google adsense, Google Retargeting, MailChimp, etc. In situations where personal data is transferred or hosted in other companies, levels of confidentiality, security and protection will be fully guaranteed. may resort to subcontractors for all or part of the purposes identified above, as well as for the maintenance, accommodation and management of its computer systems and equipment, under the terms permitted by the legislation that regulates the processing of personal data, these entities being obliged to maintain secrecy and guarantee security in relation to the personal data to which, for this purpose, they have access, and must not use such data for any other purposes, or for their own benefit, nor relate them to other data they have. Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law. The personal data collected by will be processed within the European Union. retains personal data during the conservation periods identified above and only for the period of time necessary, or for the fulfillment of obligations to which it is legally subject. In any case, once the relationship with the holders of personal data has ended, these are no longer processed for commercial purposes.

We use a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity and availability of your personal data.

Although the transmission of data via the internet or website cannot guarantee complete security against intrusions, we and our service providers and commercial partners make the best efforts to implement and maintain physical, electronic and procedural security measures aimed at protecting your personal data in accordance with applicable data protection requirements.

Among others, we implemented the following:

  • Restricted personal access to your personal data based on the “need to know” criterion and only within the scope of the communicated purposes;
  • Transfer of collected data only in encrypted form;
  • Protection of information technology systems through firewalls, in order to prevent unauthorized access to your personal data;
  • Permanent monitoring of access to information technology systems with a view to preventing, detecting and preventing the misuse of your personal data.

At any time, you can ask us to:

● Access to the information we hold about you;

● Rectification of information if it is incorrect or incomplete;

● Rectification of information if it is incorrect or incomplete;

● If the treatment depends on your consent or agreement and this is done by automated means, you have the right to send the personal data previously provided, in a structured way, commonly used and in a computer readable format.

Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be asked to provide proof of your identity in order to ensure that personal data is only shared with the holder.

If you exercise any of these rights, we will analyze it and respond, whenever possible, within 1 (one) month. You should be aware that in certain cases (eg due to legal requirements) your request may not be fulfilled immediately.

If you are dissatisfied with our use of your personal data or with our response after exercising any of these rights, you have the right to file a complaint with the National Data Protection Commission.

Right of access

The holder of personal data has the right to obtain from confirmation that the data concerning him or her are subject to treatment and, if applicable, to access their personal data and access the information provided for in law.

Right of rectification

The holder of personal data has the right to obtain from, without undue delay, the rectification of inaccurate or incomplete data concerning him.

Right to be forgotten (data erasure)

The holder of personal data has the right to ask to delete their data, without undue delay, and has the obligation to delete personal data when applicable, namely, one of the following reasons:

a) Personal data are no longer necessary for the purpose for which they were collected or processed;

b) The holder has withdrawn his consent for the processing of data (in cases where the processing is based on consent) and there is no other basis for said processing;

c) The holder opposes the treatment and there are no prevailing legitimate interests that justify the treatment;

Right to limitation of treatment

The data subject has the right to obtain from the limitation of treatment, if one of the following situations applies, namely:

a) Challenge the accuracy of the personal data, during a period that allows to verify its accuracy;

b) The processing of data is lawful and the data subject opposes the erasure of his personal data and requests, in return, the limitation of its use;

c) If no longer needs personal data for processing purposes, but these data are required by the holder for the purposes of declaration, exercise or defense of a right in a judicial process;

d) If you have objected to the treatment, until it is verified that the legitimate reasons of the person responsible for the treatment prevail over those of the data subject.

Right to data portability

If the treatment depends on the consent of the data subject and this consent has been provided by automated means, the data subject has the right to receive the personal data concerning him and that he has provided to in a structured format, for use current and automatic reading.

Right of opposition

In cases where data processing is carried out for:

  1. Effect of the legitimate interests pursued by;
  2. Profiling,

The data subject may also, at any time, object to the processing of his personal data.

Revocation of Consent

If consent is legally necessary for the processing of personal data, the data subject has the right to withdraw consent at any time, although this right does not compromise the lawfulness of the treatment carried out based on the previously given consent nor the subsequent processing of the same data. , based on another legal basis, such as compliance with the contract or legal obligation to which is subject.

If you wish to withdraw your consent, you can contact us by letter, telephone or e-mail.

For any question about the collection and processing of data by, the respective holder can contact the customer service by email at You can also file a complaint with the National Data Protection Commission (CNPD), R. de São Bento 148, 1200-031 Lisboa, about the way in which collects and processes personal data.

As already mentioned, collects and processes the personal data necessary for the availability and operation of its website, guaranteeing, however, adequate levels of security and protection of the personal data of its users. For this purpose, various physical, logical, technical and organizational security measures were adopted, in order to protect personal data against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment. Notwithstanding the security measures adopted by, the user must keep the access codes secret, not sharing them with third parties, and must also follow the recommended security practices, namely regarding the installation and updating of the necessary security applications, namely antiviruses. uses cookies on its website, considered as such, small text files with relevant information that the access device (computer, mobile phone/smartphone or tablet) loads, through the internet browser (browser), when a website is visited by the user. The cookies used by make it possible to improve the performance and browsing experience of its users, increasing, on the one hand, the speed and efficiency of responses and, on the other hand, eliminating the need to repeatedly enter the same information. The placement of cookies not only helps the website to recognize the user’s device the next time he visits it, but it will also be essential for the functioning of the same. The cookies used on the website by do not collect personal information that allows the user to be identified, saving only generic information, namely the form or place/country of access and the way in which the user uses the website, among others. Cookies retain only information related to the user’s preferences and the user can, at any time and through his internet browser (browser), decide to be notified about the receipt of cookies, as well as block the respective entry in his system. It should be noted, however, that the refusal to use cookies may result in the impossibility of accessing some areas of the website.

In order to provide a better service to the user, we use cookies, that is, small text files that are placed on the hard disk by a web page server.

This technology is used by mainly for:

● Collecting users’ IP addresses. The cookie information identifies the user and if he is registered for any service, promotion, or event promoted by us, he gives an order to the system to access the information about the user that we have stored. Thus, we can customize user preferences and facilitate the use of its services.

● Carry out statistical studies to distinguish between regular users, in order to be able to calculate the number of users and their growth.

● Recognize whether users have viewed a certain part of the web page and thus avoid its repetitive appearance.

On some occasions, we collect information on our website through temporary or session cookies. These cookies disappear when you close your internet browser. They are not saved on the user’s hard drive; are stored only in the temporary memory that

turns off after closing the browser. We use temporary cookies to determine, for example, how our website is used, in order to improve its design and usability.

Temporary cookies are not associated with any type of personally identifiable information about you. In any case, you can limit or restrict the admission of cookies through your browser options. You can also consult our Cookies Policy.

Occasionally, will update this Privacy Policy.

We ask that you periodically review this document to stay current.

Last update: 6/4/2020